Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

1. Sorts linens for washer.

2. Removes stains from badly soiled linen.

3. Operates washers and dryers properly.

4. Folds all linens to hotel standards.

5. Washes banquet and kitchen laundry.

6. Washes bedspreads, bed pads, and blankets per instructions.

7. Keeps laundry area neat and clean.

8. Checks daily for all banquet and restaurant linen needs.

9. Handles all laundry chemical products properly and advises Housekeeper of inventory levels.

10. Assists Housekeeper in other areas when laundry is slow, or work is caught up.

11. Perform all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

• Greet all guests as they enter and exit the breakfast area with a warm, sincere greeting.

• Ensure that the breakfast is put out on time and in the proper manner as directed by supervisor, Franchise Company, and Corporate policies and procedures

• Keep all areas of the dining room, food prep areas and storage rooms clean and organized.

• Maintain breakfast items are kept stocked throughout the duration of breakfast.

• Watch for waste and theft of breakfast items by guests and team members.

• Follow all guidelines set forth by the County Health Department to maintain a 100% health inspection score.

• Rotate stock to maintain first in first out order for the freshness of food.

• Monitor guest satisfaction through comments and surveys.

• Report any and all unsafe conditions immediately to your supervisor.

Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room keys.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Posts and files all charges to guest, master, and city ledger accounts.
13. Follows procedures for issuing and closing safe deposit boxes.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
17. Attends department meetings.
18. Coordinates guestroom maintenance work with the engineering and maintenance division.
19. Reports any unusual occurrences or request to the manager or assistant manager
20. Knows all safety and emergency procedures. Is aware of accident prevention policies.
21. Maintains the cleanliness and neatness of the front desk area.
22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
23. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

1. Sorts linens for washer. 

2. Removes stains from badly soiled linen. 

3. Operates washers and dryers properly. 

4. Folds all linens to hotel standards. 

5. Washes banquet and kitchen laundry. 

6. Washes bedspreads, bed pads, and blankets per instructions. 

7. Keeps laundry area neat and clean. 

8. Checks daily for all banquet and restaurant linen needs. 

9. Handles all laundry chemical products properly and advises Housekeeper of inventory levels. 

10. Assists Housekeeper in other areas when laundry is slow, or work is caught up. 

11. Perform all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

We are looking for a motivated hotel maintenance task accomplisher with fantastic interpersonal and hospitality skills!

This property maintenance position assists the Chief Engineer with the upkeep of all hotel fixtures, materials, and mechanical devices. He or she will perform regularly scheduled preventative maintenance as well as repairs as needed.

Duties/Responsibilities:

· Comply with all company safety standards and procedures 

· Perform regular preventive maintenance as directed by the Chief Engineer.

· Perform necessary repairs as directed by the Chief Engineer.

· If maintenance or repairs are outside the Maintenance Engineer’s skill level, they are to work with the Chief Engineer to schedule/ monitor an outside contractor as soon as possible without interfering with the guest experience.

· Periodically check the hotel’s fixtures, materials, and mechanical devices to ensure working order and to address any issues that may be discovered. This includes monitoring, recording, and reporting as well as repairing guest rooms, common areas, etc. on hotel property. 

· Maintain all maintenance workshops and storage areas in a clean, tidy, and organized manner

. clean and maintain swimming pool (daily)

· Maintain proper radio conduct and etiquette at all times.

. lift 30-50lbs as needed, stand/walk the majority of the day

.be a friendly/outgoing and honest individual, open to learning and taking direction as required

· perform maintenance duties as assigned in a timely fashion 

This position is for full time: candidate must be willing to work  on the weekend as needed, have reliable transportation, show up on time, work in groups and independently as needed.

**candidate's with previous maintenance & hospitality experience are encouraged to apply/hourly pay rate subject to experience/ bi-weekly payday/ mandatory background check required**

Duties and Responsibilities

General

1.    Ensure the best possible lodging experience for each guest.

2.    Execute and follow the preventative maintenance procedures and guidelines.

3.    Follow proper grooming and appearance guidelines.

4.    Wear a provided maintenance uniform and nametag at all times on property.

5.    Order and install small maintenance items as needed for repair, under direction of the General Manager.

6.    Ensure par stocking of regularly used parts and supplies.

7.    Complete tasks and assignments on the daily Maintenance Checklist.

8.    Prioritize and complete Maintenance Request Forms ASAP.

9.    Complete Preventive Maintenance program on a timely basis.

10. Ability to work flexible hours.

11. Respond to maintenance emergencies on a 24 hour call basis.

12. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.

13. Practice safe chemical handling as prescribed in Material Safety and Data Sheets.

14. Perform and document chemical readings from the swimming pool and the spa.  Certified Pool Operator will be required within first 30 days of employment.

15. Program telephone equipment according to hotel needs.

16. Observe equipment and utility meter readings.

17. Learn emergency procedures and fire alarm panel.

18. Serve in the capacity of Manager On Duty (MOD) if needed.

19. Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Skills Needed

1. Ability to read, write and speak English with excellent grammar and communication skills (written and verbal).
2. General knowledge of heating, air conditioning, electric and plumbing skills.
3. Knowledge and ability to use basic work tools and equipment.
4. Ability to patch holes, clean carpets, and paint walls.
5. Ability to work well under limited supervision.
6. Ability to lead others.
7. Ability to manage others virtually.
8. Strong work ethic.
9. Valid drivers license

Skill Preferences

1. Apartment, building, or lodging maintenance experience.

Physical Requirements

1. Ability to bend at waist and work on knees.
2. Ability to reach over head.
3. Ability to stand for long periods of time.
4. Ability to walk three flights of stairs.
5. Ability to work outside in hot or cold weather.
6. Ability to lift and carry 50 pounds. 

Duties and Responsibilities

General

1. Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.
2. Execute and follow the preventative maintenance procedures and guidelines.
3. Follow proper grooming and appearance guidelines.
4. Wear a provided maintenance uniform and nametag at all times on property.
5. Order and install small maintenance items as needed for repair, under direction of Assistant General Manager.
6. Complete tasks and assignments on the daily Maintenance Checklist.
7. Complete Maintenance Request Forms within 24 hours.
8. Complete Preventive Maintenance program on a timely basis.
9. Respond to maintenance emergencies timely, on a 24 hour call basis.
10. Assist with carrying dishware items to rooms when requested.
11. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.
12. Practice safe chemical handling as prescribed in Material Safety and Data Sheets.
13. Perform other such duties assigned by Property Management to meet guest or operational needs.
14. Perform any and all duties not specifically outlines above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Common Guest Areas and Exterior

1. Clears trash and empties property trash containers daily.
2. Sweeps and cleans sidewalks and stairs as needed (trash and weather related).
3. Clears debris from parking lot, landscaping, and dumpster area daily.
4. Ensures exterior building and grounds are clean by use of a pressure washer and blower.

Common Guest Areas and Interior

1. Paints walls, ceilings, doors and window trim as needed.
2. Provides Preventive Maintenance to 2 rooms each day.
3. Ensures Preventive Maintenance repairs in the following areas:
• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains) and;
• Floor coverings.
4. Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned twice daily.
5. Maintains clean, organized maintenance workshop and storerooms.

Skills Needed

1. General knowledge of heating, air conditioning, electric and plumbing skills.
2. Knowledge and ability to use basic work tools and equipment.
3. Ability to patch holes, clean carpets, and paint walls.
4. Ability to work well under limited supervision.
5. Ability to work well with others.
6. Strong work ethic.

Skill Preferences

1. Apartment, building, or lodging maintenance experience.

Physical Requirements

1. Ability to bend at waist and work on knees.
2. Ability to reach over head.
3. Ability to stand for long periods of time.
4. Ability to walk three flights of stairs.
5. Ability to work outside in hot or cold weather.
6. Ability to lift and carry 50 pounds. 

Perform any and all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.